Privacy

Our Commitment to Privacy

Flow Publishing values our customers and respects your privacy. We collect information about you through our website in an effort to improve your shopping experience and to communicate with you about our products. We do not sell or rent your personal information to third parties. If you have any questions about our privacy policy, please contact us as described in the section entitled, "How do I contact you?", below.

What kind of information does Flow Publishing collect?

We may collect personal information from you, such as your name, email address, postal address, phone number, credit card number, etc., when you visit our website, place an order online, save your information with us online, contact us with a question or concern, or participate in a contest, promotion, or survey. We maintain a record of your product interests and the purchases you make online.

How does Flow Publishing use my information?

We may use your personal information in the following ways: 
  • To process and fulfill your order, including sending you emails to confirm your order status and shipment
  • To communicate with you and to send you information by email, postal mail, telephone, or other means about our products, services, contests, and promotions
  • To administer and fulfill our contests and other promotions
  • To help us learn more about your shopping preferences
  • To help us address problems with and improve our site design, products and services
  • To enhance your shopping experience
  • To analyze trends and statistics
  • To contact you if necessary

Does Flow Publishing share my information?

We may share your personal information with our service providers who manage our customer information and perform services on our behalf, such as shipping, fulfilling promotions, sending communications to our customers, conducting surveys, etc. We do not authorize any of these service providers to make any other use or disclosure of your information. In the unlikely event of a sale or merger of Flow Publishing, our customers' personal information and other information we have collected, as described in this policy, may be among the transferred business assets.

How do I access or change my information?

You can review and change certain personal information related to your use of our online site (such as your name and contact information). To access your information on our website, simply sign in to your account using your username and password, and you will be able to edit your personal information in your account profile. You can also ask us to update your personal information by contacting us as described in the section entitled, "How do I contact you?", below.

What about links to other websites?

For your convenience and information, our website may contain links to other sites, which may have privacy policies that differ from our own. We are not responsible for the content or practices of any linked site. We recommend that you review the privacy policy of any site that you access through our sites.

How do I contact you?

For questions about our privacy policy, to make choices about receiving promotional communications, to update your personal information, or to place an order, you can contact us by email, telephone, or postal mail: 

Address:
Flow Publishing, Inc.
7690 Watonga Way
Boulder, Colorado 80303
303-494-4404
Email us at: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Policies

Returns at Flow Publishing Inc.

Flow Publishing values our customers and respects your privacy. We collect information about you through our website in an effort to improve your shopping experience and to communicate with you about our products. We do not sell or rent your personal information to third parties. You may return new, unused items for a refund within 30 days from the date of purchase. Please include a copy of the receipt and original packaging. If you have any questions, contact Customer Service at (303) 494-4693.

1. Circle each item and the quantity that you are returning on your invoice. 
2. Indicate the reason for the return next each item. 
3. Package the item(s) securely, enclose the invoice and all original packaging.

Refund Policy

We will issue a credit to your credit card for the cost of the item and the sales tax, if applicable. Shipping charges are not refundable. Please allow 10 to 15 business days for the credit to appear on your credit card statement.

Restocking Fee

Your refund will reflect a 15% restocking fee on all returned merchandise.

Custom Order Items

Refunds will not be issued on custom orders.

Cancellation Policy

Most orders ship the same day they are ordered. If the order has already been shipped, please refer to the Returns policy above. If the order has not yet been shipped, it can be cancelled without penalty. Please contact Customer Service at (303) 494-4693 or send us an email atThis email address is being protected from spambots. You need JavaScript enabled to view it. to cancel an order. Cancellation cannot be done online.

Shipping Policy

Flow Publishing ships to all 50 US states, Canada and Puerto Rico.

Shipping charges include a handling fee. Orders are shipped through the United States Postal Service, with options to ship the products through Federal Express (FedEx).

Orders shipping in the US and placed by 12pm Mountain Time are typically processed the same business day. Orders placed after 12pm Mountain Time are typically processed the next business day. Business days are Monday through Friday, 8:00 a.m to 5:00 p.m, excluding holidays.

When an order is placed, authorization is made to verify available funds. All orders depend on credit card fund authorization and product availability. If the credit card declines or the product is on backorder, shipping time is directly effected.

US Overnight Shipping & Handling - Please understand that choosing "Overnight" does not necessarily mean that your order will be in your hands tomorrow. While most orders do ship on the same day, depending on when your order is received, some will be shipped on the following day if the product is not on back order. You should receive your order 1-2 days after the order has been processed, which in most cases is within 24 hours. We do not ship orders on Saturdays or Sundays. A signature may be required.

While Flow Publishing Inc makes a good faith effort to track and correct any errors in shipment, Flow Publishing is not responsible for lost or stolen packages. Please be sure to provide the correct shipping information to avoid loss or damage. Please note that Flow Publishing is not responsible for delays in shipping due to weather conditions, incorrect shipping addresses or missing shipping information. If you decide to return a purchased product, shipping charges are not refundable


© Flow Publishing 2017
email us: This email address is being protected from spambots. You need JavaScript enabled to view it.
give us a call:+1 (303) 494 - 4404

 

 


email us: This email address is being protected from spambots. You need JavaScript enabled to view it.
give us a call:+1 (303) 494 - 4404
 
© Flow Publishing 2017