Returns at Flow Publishing Inc.
Flow Publishing values our customers and respects your privacy. We collect information about you through our website in an effort to improve your shopping experience and to communicate with you about our products. We do not sell or rent your personal information to third parties. You may return new, unused items for a refund within 30 days from the date of purchase. Please include a copy of the receipt and original packaging. If you have any questions, contact Customer Service at (303) 494-4693.
1. Circle each item and the quantity that you are returning on your invoice.
2. Indicate the reason for the return next each item.
3. Package the item(s) securely, enclose the invoice and all original packaging.
We will issue a credit to your credit card for the cost of the item and the sales tax, if applicable. Shipping charges are not refundable. Please allow 10 to 15 business days for the credit to appear on your credit card statement.
Your refund will reflect a 15% restocking fee on all returned merchandise.
Custom Order Items
Refunds will not be issued on custom orders.
Flow Publishing ships to all 50 US states, Canada and Puerto Rico.
Shipping charges include a handling fee. Orders are shipped through the United States Postal Service, with options to ship the products through Federal Express (FedEx).
Orders shipping in the US and placed by 12pm Mountain Time are typically processed the same business day. Orders placed after 12pm Mountain Time are typically processed the next business day. Business days are Monday through Friday, 8:00 a.m to 5:00 p.m, excluding holidays.
When an order is placed, authorization is made to verify available funds. All orders depend on credit card fund authorization and product availability. If the credit card declines or the product is on backorder, shipping time is directly effected.
US Overnight Shipping & Handling - Please understand that choosing "Overnight" does not necessarily mean that your order will be in your hands tomorrow. While most orders do ship on the same day, depending on when your order is received, some will be shipped on the following day if the product is not on back order. You should receive your order 1-2 days after the order has been processed, which in most cases is within 24 hours. We do not ship orders on Saturdays or Sundays. A signature may be required.
While Flow Publishing Inc makes a good faith effort to track and correct any errors in shipment, Flow Publishing is not responsible for lost or stolen packages. Please be sure to provide the correct shipping information to avoid loss or damage. Please note that Flow Publishing is not responsible for delays in shipping due to weather conditions, incorrect shipping addresses or missing shipping information. If you decide to return a purchased product, shipping charges are not refundable